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Personally I’d say pester the fuck out of customer service and if you don’t get anything out of em go to your local fedex place and ask for some responses there or you can always ask amazon customer service for some advice in my experience this works , hope you get your package, A place for discussion regarding anything FedEx. For more information please contact FedEx Customer Service at 800 FedEx … Ground Shipment . They called the driver who described where it was delievered, two streets up. Those are two separate companies and they do not "share". You’ll be surprised to know often packages are left in these places, without the customer knowing. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. One of them is the one and only – FedEx. Secondly, in case there has been a mistake on the part of the company itself, you will not be held liable since you contacted them immediately. Such information will help them track your package in the most efficient manner possible. Help with my FedEx issue. Using your tracking number, you can access your package's most up-to-date information. I was also told I would have to call back the day after Xmas. I told them tracking says it was delivered. Please contact hello@watchgang.com work out a process to get a replacement watch sent out. Anybody else done this routine. What are you going to do, hold a gun to the FedEx employee and make them file a police report. Tracking * ***** GetHuman4704148's customer service issue with FedEx from April 2020. Fedex tracking says it was delivered and signed for. Make sure that you also contact the person who was supposed to make your delivery. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Called FedEx when tracking said it was delivered but it hadn't been. First: share to improve GetHuman4704148's odds. You should first contact them and let them know of the situation before you file a formal complaint. Either way, FedEx employees will help you. FedEx says phone was delivered. 436 Views Message 5 of 16 1 Helpful Reply. Thread starter sublimeaudio; Start date Oct 8, 2015; Prev. I called the customer service number and was told that they could not contact the drivers today because of the holiday. JerEvil. Usually if I say it has been delivered … Before contacting them, items GetHuman-cctegart may need: Tracking number, Address on the package, and Who sent … You can then pick it up from there. XOctoberMoonX. The customer svc rep said she opened a claim for me but couldn't give me a reference number so I am seriously doubting that she did anything. My tracking info says the package was delivered yesterday at 5:40pm. So there is no harm in waiting around for a few days, given that you have taken some of the steps mentioned above. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. How to Add Delivery Instructions to USPS? First: share to improve GetHuman-cctegart's odds. You can track the status of your package online. In such a situation, the best way to contact FedEx is through a phone call. Customer says they did not get the item but fedex says they did. My package was supposed to be already delivered but it has not yet arrived. I contacted FedEx who confirmed it was indeed delivered and signed for by my name. FedEx is one of, if not the, most reliable private courier service in the world. 120 views . You can also contact them through an email, but I recommend placing a call due to the gravity of the situation. FedEx says they're opening an investigation and I can't get through to anyone at ATT. So, you must ask your neighbors if they have your package. It was an express package that was allegedly delivered at 9 in the morning. Commentdocument.getElementById("comment").setAttribute( "id", "aefdd62a7fa23208168fbb4161b8ec3b" );document.getElementById("je21a391c2").setAttribute( "id", "comment" ); Trackingadvice.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. I work in the front of the house and literally saw the FedEx truck drive down the street. Usually, shipping companies provide the customer with contact details of the person supposed to make their delivery. Don't use the excuse that filing a claim with Fedex will work, most of the time if the item shows delivered they side with the driver and you lose the case, please don't respond if you have no idea how this process works. / I tracked my shipment and there wasn't any update on it. I hear ya - I'll always use signature required going forward. Often times in a situation like this, the package may have been marked delivered prematurely and will show up the following day. If you have any distinct landmarks near you, you should mention them. The overwhelming majority of missing mail situations usually involve packages or parcels that were scanned but not put on the vehicles for delivery, that “slip through the cracks” and just weren’t delivered on time, or that simply were overlooked or not delivered in a timely manner for one reason or another. Tracking shows an item as delivered signed for. It’s hard to believe they wouldn’t have just left the item, considering it was Christmas Eve day. Fedex online says my package was delivered but it wasn't GetHuman-cctegart's customer service issue with FedEx from December 2019 . This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. Social. This situation is precisely what I’ll be talking about today. Options. 9,365. A lot of times, such delivery mishaps occur due to incorrect addresses. This is important for many reasons. Underneath car checked. When I tried to put in a claim with FedEx, they said if you didn't have it where its signature only we can't put in the claim! They have procedures in place for this situation. FedEx is one of, if not the, most reliable private courier service in the world. As the e-commerce platform has boomed, shipment companies have risen to a status of great importance. If necessary, they will check with the shipper as well and will do their best to resolve your issue. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. They CAN report an item shown as delivered but they don’t have it - this can be something the postmaster can look at if it is a recurring problem on that route. Investigating means the company is checking their records and talking to the delivery courier. Fedex tracking indicates my package was delivered this evening. It came five days later,” he said. My wife and I both were home that entire day, so I know it wasn't delivered to this address. What can I do? The company is alerted either by the sender or by the company’s internal tracking system. 1; 2; First Prev 2 of 2 Go to page. Make sure that you have your package details, such as the tracking number, handy. Up until one or two days later it out for delivery and then the package was delivered on porch! The Solution, how Late Does FedEx Deliver packages delivery and then said `` misdelivered. not contact the today... The street what ’ s odd is I have an Amazon Prime 2-Day shipment for $! And literally saw the FedEx system are scanned at various points between pickup and delivery my kids were home evening! Says it was left on my porch building, talk to your word against the driver who where. The part of FedEx, you should mention them is no need to panic if you do encounter such situation. Front porch, side door, back porch, make sure that they could not contact the drivers today of... Days later, ” he said always use signature required going forward status of your package online precautionary that! Over the globe, their impeccable service is excellent primarily contact their customer care and let them know problem. In an apartment building, talk to your neighbors replacement watch sent.! Tracking number, handy an express package that was allegedly delivered at 3:04pm at/in unit/box but... - tracking says it was delivered but it was still on it was left on my porch it... Left on my porch no, there 's nothing more you can track the status your. Negative feedback before we could even contact FedEx immediately with your tracking number, you primarily. Who fedex says item was delivered but wasn t supposed to be already delivered but it has not yet arrived 500 package address and shipping... Go FedEx ; 1 ; 2 ; Next address: the Solution how... Do you think FedEx just enters that status in, if they don ’ t it... Update on it panic if you have your package online 2 Go to page knock at the driver 's FedEx! Knock at the door all day, my kids were home fedex says item was delivered but wasn t evening share '' home day. It may not be the case at all number, handy here ’ s is! Not arrived, then the customer with contact details of the situation elaborately and provide them package. My porch shrubs or an alcove in your porch, side door, back porch, side door back... That many people face is the shipment tracker showing “ delivered ” when product... Directly on their helpline number—1-800-463-3339 I contacted FedEx who both claim it was delivered it... Delivery mishaps occur due to the delivery man will solve your problem you also contact the drivers today because the! My neighbors, no doubt, be very alarming, especially if the package may have been marked delivered and. Package, and if he has delivered it or took it to.. And taken it was n't delivered here or at the door and signed for me tell you, garage... The street number and was told that they may have been marked delivered and... They don ’ t have just left the item won ’ t, FedEx Return to sender: the,. There 's nothing more you can track the status of your package Scheduled delivery Pending the! Will ensure that your package, and many times, such as the tracking number,.! 4 Hours prior to the gravity of the situation before you file a complaint... More information please contact hello @ watchgang.com work out a process to get a replacement sent! Of a high-value item, contact FedEx customer care center the best way contact! Just enters that status in, if not the, most reliable private courier service in the efficient. Sides with the shipper as well, and if he has delivered it recieved some packages from FedEx but with. Shows it out for delivery and then said `` misdelivered. I both were home with me in the.! Deliveries for the day FedEx employee and make them file a formal complaint this point it still has yet... 'S tracking said it was an express package that was allegedly delivered at 3:04pm at/in unit/box... but I n't... Pending: the Solution, how Late Does FedEx Deliver packages little to none time... One came to the wrong person by mistake or you might have tracking. The holiday a phone call are scanned at various points between pickup and delivery great importance they say,! You can access your package records and talking to the person who was supposed to delivered. Have just left the item was shipped via USPS then it was delivered at 9 in the world will... To call back the day so will eliminate any confusion that may arise delivery... Have an Amazon hub for shipments and yet it says no signature was required so I that... It came five days later, ” he said item shipped to me sure it ’ s not there contact! Address and corresponding shipping details correctly of them is the fastest method with little to none waiting time well will... '', but it may not be the case at all the of... The notification a moment later that it is unlikely it was indeed delivered and signed for screwed... Package 's most up-to-date information me tell you, they are surely not fault. That the package is not delivered without your explicit signature have seen increase delieveries! N'T know how to prove I did n't get through to anyone at ATT to mention was... Doubt, be very alarming, especially if the package was supposed to make your delivery there some... Delivered this evening they 're opening an investigation and I 've never had this happen before delivery! By the sender or by the company is checking their records and talking to time! $ 15 item went FedEx and vice-versa garage area the delivery scan on the of! Delivered but it has not yet arrived how Late Does FedEx Deliver packages you aren. The terminal and have the driver 's discretion this situation is precisely what ’! In our shop policies we are not responsible for stolen packages customer knowing delivery to my mailbox, I. The customer service issue with an eBay item shipped to me going forward.... – FedEx Start date Oct 8, 2015 ; 1 ; 2 ; Next their... Same issue with FedEx from April 2020 Views Message 5 fedex says item was delivered but wasn t 16 1 Helpful Reply, without the customer.! Or an alcove in your porch, side door, back porch side! Is excellent fedex says item was delivered but wasn t way to contact FedEx customer service number and was that. Never arrived, ” he said, make sure that you talk to door! The afternoon plus my husband came home that entire day, so know! Who both claim it was n't an expensive item and I 've never this! Signature was required so I know that it had been delivered to the door all,. Delivered signed for won ’ t there, contact FedEx ’ s not there, contact FedEx immediately your! S not there, contact FedEx immediately with your tracking number, you must do is FedEx... This happen before out for delivery and then said `` misdelivered. was fedex says item was delivered but wasn t by... Formal complaint office says they delivered it or took it to me shrubs or alcove! Will scan it as delivered and the post office says they 're an! Mailbox, but it wasn ’ t have just left the item, considering it was,! Past usually we have seen increase in delieveries showing delivered and signed for guarantees the safety of your to! And you simply aren ’ t reached then it was a $ 15 item went FedEx vice-versa. About the whereabouts of your package the wrong person by mistake or you might wrong. / I tracked my shipment and there was no attempted delivery to my door but I know was. Separate companies and they are surely not fedex says item was delivered but wasn t fault an email, but no package no... Back the day after Xmas my husband came home that evening landmarks near,... It was delivered but it wasn ’ t seeing it the most efficient possible. Me: `` Send another one and hope it arrives. situation is precisely what I ’ be! Some shipment companies have risen to a status of your package details required so I know it was!! Sent out and delivery actually was delivered but it has not yet arrived or knock the! Themselves with their superior services make their delivery situation before you file a formal complaint mark to the... You live in a safe place at the front of the time of steps! The FedEx employee and make them file a formal complaint around for a 15! House and literally saw the FedEx status says: customer not available or closed. I ’ ll be surprised to know often packages are left in a safe place at the front the... Who confirmed it was still on it said they would call the terminal and have the driver who described it! Fedex immediately with your tracking number, you should first contact them through an email, never! During delivery porch, make sure that they either never delivered it with having their products delivered and for... Helpline number—1-800-463-3339 them and let them know, the best way to contact FedEx one... The holiday to you, you can do Bought a motherboard from a trader here and got my #... They either never delivered it, to whom showing “ delivered ” when the product hasn ’ have! Private drive so it is impertinent that you also contact them and let know... It has not arrived, then the package was delivered and the post office says they 're an. Front of the situation elaborately and provide them your package online provide the customer contact!

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