Personally I’d say pester the fuck out of customer service and if you don’t get anything out of em go to your local fedex place and ask for some responses there or you can always ask amazon customer service for some advice in my experience this works , hope you get your package, A place for discussion regarding anything FedEx. For more information please contact FedEx Customer Service at 800 FedEx … Ground Shipment . They called the driver who described where it was delievered, two streets up. Those are two separate companies and they do not "share". You’ll be surprised to know often packages are left in these places, without the customer knowing. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. One of them is the one and only – FedEx. Secondly, in case there has been a mistake on the part of the company itself, you will not be held liable since you contacted them immediately. Such information will help them track your package in the most efficient manner possible. Help with my FedEx issue. Using your tracking number, you can access your package's most up-to-date information. I was also told I would have to call back the day after Xmas. I told them tracking says it was delivered. Please contact email@example.com work out a process to get a replacement watch sent out. Anybody else done this routine. What are you going to do, hold a gun to the FedEx employee and make them file a police report. Tracking * ***** GetHuman4704148's customer service issue with FedEx from April 2020. Fedex tracking says it was delivered and signed for. Make sure that you also contact the person who was supposed to make your delivery. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Called FedEx when tracking said it was delivered but it hadn't been. First: share to improve GetHuman4704148's odds. You should first contact them and let them know of the situation before you file a formal complaint. Either way, FedEx employees will help you. FedEx says phone was delivered. 436 Views Message 5 of 16 1 Helpful Reply. Thread starter sublimeaudio; Start date Oct 8, 2015; Prev. I called the customer service number and was told that they could not contact the drivers today because of the holiday. JerEvil. Usually if I say it has been delivered … Before contacting them, items GetHuman-cctegart may need: Tracking number, Address on the package, and Who sent … You can then pick it up from there. XOctoberMoonX. The customer svc rep said she opened a claim for me but couldn't give me a reference number so I am seriously doubting that she did anything. My tracking info says the package was delivered yesterday at 5:40pm. So there is no harm in waiting around for a few days, given that you have taken some of the steps mentioned above. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. How to Add Delivery Instructions to USPS? First: share to improve GetHuman-cctegart's odds. You can track the status of your package online. In such a situation, the best way to contact FedEx is through a phone call. Customer says they did not get the item but fedex says they did. My package was supposed to be already delivered but it has not yet arrived. I contacted FedEx who confirmed it was indeed delivered and signed for by my name. FedEx is one of, if not the, most reliable private courier service in the world. 120 views . You can also contact them through an email, but I recommend placing a call due to the gravity of the situation. FedEx says they're opening an investigation and I can't get through to anyone at ATT. So, you must ask your neighbors if they have your package. It was an express package that was allegedly delivered at 9 in the morning. Commentdocument.getElementById("comment").setAttribute( "id", "aefdd62a7fa23208168fbb4161b8ec3b" );document.getElementById("je21a391c2").setAttribute( "id", "comment" ); Trackingadvice.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. I work in the front of the house and literally saw the FedEx truck drive down the street. Usually, shipping companies provide the customer with contact details of the person supposed to make their delivery. Don't use the excuse that filing a claim with Fedex will work, most of the time if the item shows delivered they side with the driver and you lose the case, please don't respond if you have no idea how this process works. / I tracked my shipment and there wasn't any update on it. I hear ya - I'll always use signature required going forward. Often times in a situation like this, the package may have been marked delivered prematurely and will show up the following day. If you have any distinct landmarks near you, you should mention them. The overwhelming majority of missing mail situations usually involve packages or parcels that were scanned but not put on the vehicles for delivery, that “slip through the cracks” and just weren’t delivered on time, or that simply were overlooked or not delivered in a timely manner for one reason or another. Tracking shows an item as delivered signed for. It’s hard to believe they wouldn’t have just left the item, considering it was Christmas Eve day. Fedex online says my package was delivered but it wasn't GetHuman-cctegart's customer service issue with FedEx from December 2019 . This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. Social. This situation is precisely what I’ll be talking about today. Options. 9,365. A lot of times, such delivery mishaps occur due to incorrect addresses. This is important for many reasons. Underneath car checked. When I tried to put in a claim with FedEx, they said if you didn't have it where its signature only we can't put in the claim! They have procedures in place for this situation. FedEx is one of, if not the, most reliable private courier service in the world. As the e-commerce platform has boomed, shipment companies have risen to a status of great importance. If necessary, they will check with the shipper as well and will do their best to resolve your issue. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. They CAN report an item shown as delivered but they don’t have it - this can be something the postmaster can look at if it is a recurring problem on that route. Investigating means the company is checking their records and talking to the delivery courier. Fedex tracking indicates my package was delivered this evening. It came five days later,” he said. My wife and I both were home that entire day, so I know it wasn't delivered to this address. What can I do? The company is alerted either by the sender or by the company’s internal tracking system. 1; 2; First Prev 2 of 2 Go to page. Make sure that you have your package details, such as the tracking number, handy. Up until one or two days later it out for delivery and then the package was delivered on porch! 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